To clarify, the website was completed and launched in a timely manner based on the agreed scope of work.
Throughout the process, we maintained consistent communication via email, text, and Zoom meetings. JoAnn worked closely with you, and you were actively involved in reviewing the progress and confirming completion during those sessions.
The client became irate when he was told per Apple Maps that his business could not be verify because he does not have a place of business. He was told this through text and email, and forward email from Apple, this is when the customers asked for a refund, even though the work had been completed. This is when the harsh and racist language towards Mike started.
Regarding external links, no content or assets were removed beyond what is standard when services are discontinued or access permissions change. At all times, we acted in accordance with the agreed terms....