19 nov. 2022
PROMISED MUCH, DELIVERED LITTLE – DEFINITELY NOT RECOMMENDED!
Firstly, just to make it clear, my website (linked here) was created by myself. I need to point this out as I do not want Blair to take any credit for the creation of my lovely website.
I needed the help of an expert to optimise SEO and to improve the effectiveness of my website, so I searched among Wix recommended professionals (“Hire a Professional” link). This is where I found Blair and others. Initially Blair seemed to be the right choice for me as he was a “branding specialist”, enthusiastic and had many suggestions on what was required to really get my online business going. After an initial payment of £250, a couple of small tasks were (apparently) done - checked SEO and fixed Indexing in Google. After this initial engagement, we had another discussion which became a list of additional things to be done next, mostly based around social media shop setups, Google Business Profile setup, QR Code, and training in normal use of these, once setup. Blair documented this in an email and noted that the social media tasks would be done by the end of that day. This was exciting for me! We agreed on a “discounted” price of £300 for this additional work. As I had only a very small budget for this, Blair kindly suggested he could accept a first payment of £100 and the remainder to be paid once the website was making income. Nice!
After being sucked-in by the above, over the next 2 weeks there were many promises and a long list of personal and technical excuses as to why things were not progressing, but Blair was still reassuring and convincing that everything would be OK. On a Saturday morning he messaged to say he had created a QR code (still had to be re-worked by myself). He also said, due to his “disaster at home”, that he now needed another payment of £100 urgently. I agreed and responded promptly as any compassionate person would. He then waited for the confirmation the funds had been sent.
This is when things started to go downhill rapidly. Communications were becoming few and far between, inconsistent and very brief. Verbal commitments were made and not followed up on in the agreed timeframe. There were some messages and calls from Blair which promised something would be done, but the vast majority of these assurances came to nothing.
Overall and in the end, Blair was extremely unprofessional, unreliable, and untrustworthy. He promises to respond back the same/or next day but will let several days or more go by which prompted me to send numerous emails and WhatsApp messages asking for updates on progress. I then asked him to update me daily with the tasks in question, which he agreed to. However, this again proved to be inconsistent. I paid in total £450 towards this work, however the vast majority of this remained incomplete or not even started. Now, over a month had passed with almost nothing actually done and completed, so I informed him I shall be terminating our agreement. I’ve requested a part refund from him (£200 – and that was being generous!) but to date have had no refund and no communications regarding it. I have also asked Blair several times to provide me with login/password details to any social media accounts which he may have created. This he has failed to do also. I then asked him to close any accounts created immediately and send confirmation of this. No response there either.
I’m now having to complete virtually all the tasks myself, as I’m not willing to pay for another Wix “Professional”. Blairs behaviour and performance has been unacceptable, and he has not honoured our contract. I cannot believe Blair has been a Wix Partner for over 10 years, treating his clients in this way. Why so few reviews after 10 years? Why no proper email address – only gmail?...
Réponse du professionnel
We are sincerely sorry for the experience that you have had in the past.
At the time of your proposed project, our founder and the consultant who was working directly with you was at the start of a troubling health journey and declined quite rapidly at this time.
We are happy to say that the situation has recently improved dramatically and, in order to deliver the results that we have always prided ourselves on, we have brought on several fantastically talented people - each experts in their specialist area who now work alongside BW.
We will be in touch directly shortly to approach a specific resolution. ...